• Rent and arrears queries
• Neighbour problems
• If your housing needs change
• Problems affecting your ability to stay in the tenancy
• Queries about your tenancy agreement
• The security of your home
• And much more

If your housing officer can’t offer direct assistance, they will help you to get in touch with the right people.

The Housing Management Team
If your own Housing Officer is not available, you should ask to speak to another member of the Housing Management team. This team is committed to looking after tenants and keeping the area in good condition. You should always feel free to contact us with queries, concerns or suggestions about our service or matters related to your tenancy agreement. We will do all we can to help.

The Maintenance Team
The maintenance staff and estate caretaker are here to process your repairs and keep the properties and common areas well maintained

We pride ourselves on an excellent repairs service. Leaflet 5 tells you all about this service and how to report a repair.

If in doubt, ask for your housing officer or a member of the maintenance team about any repairs queries.

The Reception Staff
These are the people who greet you as you enter the office or phone. They can deal with general enquiries and take details of all types of repairs. They can arrange appointments with other members of staff, such as your housing officer or the welfare rights officer.

The Welfare Rights Service
Ardenglen provides a welfare rights service one day a week. Our Welfare Rights Officer can help you with rent queries, housing benefit checks, council tax, debt problems and more. He is there to help you even if you need to discuss finance matters not related to your tenancy. You can make an appointment by calling 634-8016 or by popping into the office.

The Finance Team
You won’t see the Finance Team very often. They generally work behind the scenes making sure that the Association is running, on a sound financial basis.

The Development Section
The development staff that are responsible for the design and building of our new properties and for ensuring that they are of a high standard. They may contact you occasionally to seek your views on your accommodation. Your views matter and will be taken into consideration in future developments.

The Director
The Director oversees the smooth running of the organisation. He is responsible for ensuring that staff do their jobs properly and that you, the tenant are happy with our service.

You may see him from time to time at open days and he is available to chat to you if you have any concerns about the Association’s service or if you want to become a committee member.

Tenant Information
Housing Officer newsletters are issued quarterly. They provide news on events affecting your street close or local area. They are a valuable way in which your Housing Officer can stay in touch with you. Your views and contribution are always welcome. Special bulletins will be issued from time to time if a special event is to take place or new legislation affecting your rights is to be introduced.

Tenant Participation
Ardenglen must consult its tenants on changes to services that may affect them such as rent increases new repairs procedures. We will consult with you throughout the year and as required.

We will ensure that you are given ample opportunity to participate in matters affecting you. A copy of the Tenant Participation Policy is available on request.

Gold Service
All tenants of Ardenglen are invited to join our fantastic Gold Service Scheme. The scheme offers great rewards such as Bonus Bonds, which you can spend in high street stores, an enhanced repair service, member’s magazine and competitions.

To qualify you must meet certain criteria:

• Tenant for 2 months
• No arrears or keep to arrears repayment agreement
• No legal notices against you or your household
• No serious breaches of your tenancy agreement

Your Housing Officer will issue you with an application form and explain to you how to join Gold Service.