CASSILTOUN HOUSING ASSOCIATION believes strongly in the importance of providing an excellant customer service.

The following statement summarises our commitment to continual improvement and to achieving a high standard of customer care and satisfaction, it also highlights the level of service you can expect to receive from us at all times.

We will:-

• ensure that all our customers are treated with respect.
• be professional, honest, courteous and efficient in all we do.
• provide a fair and equal service to all our customers.
• provide information that is relevant, accurate, up-to-date and easy to understand.
• respect customers rights to privacy and confidentiality.
• provide timely responses to all requests.
• ensure that the appropriate member of staff is accessible.
• provide a prompt and efficient repairs and maintenance service and set performance targets ensuring work is completed on time.
• consult customers and consider opinions before making decisions that affect the services we provide.
• regularly seek feedback on the range and quality of services we provide.
• listen to customers' comments, suggestions and complaints which will allow us to continuously improve the way in which we deliver our service.